Carnegie Dental Implant Centre Pty Ltd (ABN 77 655 740 051) is a provider of general dental, hygiene and specialist dental care services which is bound by the Australian Privacy Principles in the Privacy Act. We are committed to protecting your personal information and understand the importance of keeping this sensitive information safe. This Privacy Policy outlines and highlights how personal information is managed. This information being any opinion, personal information that has been recorded in a material form or not, whether this may be accurate or false, about an individual whose identity is apparent, or can be reasonably determined from the information or opinion.

When you accept our products or services, contact us, or visit the Carnegie Dental Group website at www.cargnegie.dental, you agree to the handling of your personal information according to this policy.

The use of terms such as ‘Carnegie Dental Group’ ‘We’, ‘Us’, ‘Our’ refers to Carnegie Dental Implant Centre Pty Ltd (ABN 77 655 740 051) and related entities. ‘You’, ‘Your’ refers to patients or individuals who contact Carnegie Dental Group or access the Carnegie Dental Group website.

Types Of Information We Collect

The types of information collected by Carnegie Dental Group includes (but is not limited to):

• Your name and contact details which include postal address, email address, phone numbers;

• Personal details including age or gender;

• Medicare number and private health insurance details;

• Financial information (credit card numbers or bank account details for the payment of services); and

• Information that may be sensitive which includes medical history, dental assessment and treatment plans.

Collection Of Personal Information

When reasonable and practical, information that is collected in regards to your personal information will be collected from you. We may collect personal information via the following means:

• If/When you make an enquiry through our website located at carnegie.dental;

• If/When you contact us via telephone, facsimile or email;

• In administering and performing any contracts with service providers;

• From correspondence with you (written, verbal or electronic);

• While conducting customer satisfaction and market research surveys;

• When administering any of our services; and

• As otherwise required to manage our business.

We will only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.

It is within your rights to refuse to provide details about yourself or wish to remain anonymous. However, some of the services we provide such as responding to enquires and provisions of treatment, may only be provided if Carnegie Dental Group has your personal information.

In some circumstances, we may collect personal information from sources that are available publicly and from that of third parties such as your treating dental clinician, business partners/associates, your health insurance provider or Medicare. If we do collect information from a third party, it will be requested that the third party notify you that such information has been supplied to us and how this information will be used, and that you may contact us to update/correct any information. You will also be given access to the information provided to us.

Use And Disclosure Of Your Personal Information

The primary purpose of Carnegie Dental Group collecting your personal information is to aid in the smooth operation of its services and activities. We may use your personal information for several purposes including:

• The provision of dental services including contacting you in relation to dental services and managing your patient file;

• Responding to enquiries;

Internal uses such as administration, accounts and to gain statistical information about products and services we provide

We may use content to improve content on the Carnegie Dental Group website and determine general market place information about the visitors to the website.

• To send information to you about Carnegie Dental Group;

• To comply with any legislation or regulations as required; and

• Otherwise to manage our business.

Carnegie Dental Group may be required to disclose your personal information to third parties where necessary to complete a request from you or to carry out a service. Examples of circumstances where we may disclose to third parties include:

• To healthcare professionals (dentists, dental specialists) where required to provide you dental services;

• To organisations that provide us with technical and support services;

• To your nominated emergency contact;

• To government and regulatory bodies including Medicare;

• To third party health benefit providers and insurance companies (sensitive health information will not be provided);

• To our professional advisors;

Where required by law.

Storage Of Personal Information

Personal information will be stored (physical and electronic records) on our dental software system, in cloud storage or on an offsite server. Carnegie Dental Group will take all the reasonable and precautionary steps to ensure all personal information is protected and stored securely against any unauthorised access or disclosure.

Information collected from you may be accessed by our employees, dentists, dental specialists or other persons required to provide our services to you.

We maintain the appropriate storage of your information (technical, physical and procedural), within our office and storage facilities. We aim to prevent loss, misuse, unauthorised access, disclosure or modification of personal information kept.

We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.

Direct Marketing

Carnegie Dental Group may contact you with information about different products and services and offers. If you have chosen to register for email newsletters, Carnegie Dental Group may use your email address as a mean to deliver any additional information including updates to the website, any new loyalty offers, product launches, competitions, industry events and other information of this relevance.

You may wish to opt out at any time if you no longer wish to receive commercial messages from us. You can make this request by contacting us directly.

We will not disclose your personal information to third parties for marketing purposes without your consent.